Help Centre


What is Self-Exclusion 

If you consider that gambling has become problematic for you or you believe that you are at risk of developing gambling problem, with Football Index you have the ability to Self-Exclude yourself from future participation. 

You can opt for definite self-exclusion from 6 months up to 5 years or you can stay self-excluded indefinitely. You can self-exclude your account under the ‘Responsible Gaming‘ section or alternatively, you can contact our customer service team for assistance. Further information how to exclude on our platform can be found here.

Upon receipt of your self-exclusion request, we will take the necessary measures to block your account for any gambling activities on our website and any affected 3rd parties while you are self-excluded. Should you request to increase the period of your self-exclusion it will become effective immediately upon its receipt.

We will return all remaining funds in your customer account. Remaining funds in your account are cash balance and shares in your portfolio priced at the Instant Sell price, if it is available, minus the 2% commission fee. The Instant Sell price may vary, especially in relation to Share prices that are experiencing high levels of volatility. In certain circumstances, we reserve the right to suspend Instant Sell, temporarily or otherwise for a specific footballer or all footballers. Prices may also be vary from, one transaction to another, through the course of liquidation if there are more than the maximum transaction amount of 300 shares in any footballer.

Upon your self-exclusion period expiration, your account will not be automatically re-activated, but only upon request and will come into effect after a further 24 hours cooling-off period following its receipt. If you want to reactive your account contact us over the phone 0800 066 2650 or in person.

As a further preventative measure, we recommend you consider applying the same safeguard at other gambling operators with whom you hold an account. You may wish to register with GAMSTOP, which is a free service that enables you to self-exclude from all participating online gambling companies licensed in Great Britain.

To find out more and to sign up with GAMSTOP please visit

What Next?

There are many organisations that can provide support and assistance to individuals who develop a problem with gambling. If you feel this has happened to you we recommend contacting a self-help organisation for guidance. The following websites offer advice and guidance. Each website contains help line numbers and an e-mail address that you may contact if you would like confidential advice and support.

National Council on Problem Gambling

The National Council on Problem Gambling is the national advocate for programs and services to assist problem gamblers and their families. The mission of the NCPG is to increase public awareness of pathological gambling, ensure the widespread availability of treatment for problem gamblers and their families, and to encourage research and programs for prevention and education.


GamCare has a commitment to promote responsible attitudes to gambling and to work for the provision of proper care for those who have been harmed by gambling dependency.

Gamblers Anonymous (UK)

Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same.

Gamblers Anonymous International Service Office

Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from a gambling problem.

You should also consider installing software that blocks access to internet gambling websites, for further information please click here.

We also strongly recommend that you “unlike” and / or “un-follow” yourself from any Facebook, Twitter or other social media accounts that are linked to Football Index or other gambling operators.